Internet service through Spectrum was unavailable for nearly two full days in my area, yet the following bill did not reflect any automatic service credit. The outage was confirmed through the company status page and text alerts during that period. When contacting support, I was advised to wait for billing adjustments that never appeared. In a case where downtime is clearly documented and acknowledged publicly, what specific billing reference or formal request wording typically results in a manual credit rather than a general explanation about service interruptions?
