After signing up for BetterHelp, I was matched with a therapist whose specialization did not align with the concerns I indicated during onboarding. I reviewed my intake responses and confirmed that my preferences were clearly stated. Although the platform allows switching providers, I am unsure how that affects billing cycles or session continuity. In cases where the initial match does not fit the stated needs, what steps ensure a reassignment without disrupting subscription charges or losing prepaid session credits?
